Terms and conditions

1. Acceptance of Terms: By using the services provided by SUR NATIVA Travel Agency, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.

2. Booking and Payment:

  • All bookings are subject to availability.
  • A non-refundable deposit may be required to secure your reservation.
  • Full payment is due before the commencement of the travel service.

3. Cancellations and Refunds:

  • Cancellation policies vary depending on the nature of the travel service.
  • Refunds, if applicable, will be processed according to the established cancellation policy.

4. Travel Documents:

  • It is the responsibility of the traveler to ensure that all required travel documents, such as passports and visas, are valid and obtained in a timely manner.

5. Changes to Itineraries:

  • SUR NATIVA reserves the right to make changes to itineraries due to unforeseen circumstances. Alternative arrangements will be provided, and every effort will be made to maintain the quality of the travel experience.

6. Travel Insurance:

  • We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events, cancellations, and emergencies.

7. Code of Conduct:

  • Travelers are expected to conduct themselves in a respectful and responsible manner, adhering to the laws and customs of the destinations visited.

8. Limitation of Liability:

  • SUR NATIVA is not liable for any loss, damage, injury, or expenses resulting from factors beyond our control, including but not limited to natural disasters, accidents, and political instability.

9. Privacy Policy:

  • The use of personal information is governed by our Privacy Policy, which can be reviewed on our website.

10. Governing Law: – These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where SUR NATIVA operates.

11. Changes to Terms and Conditions: – SUR NATIVA reserves the right to modify or update these terms and conditions at any time. It is the responsibility of the user to review this information periodically.

12. Contact Information: – For inquiries or further information, please contact SUR NATIVA Travel Agency at sales@surnativa.com.

By engaging with SUR NATIVA Travel Agency, you acknowledge that you have read, understood, and agree to these terms and conditions.

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